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Appointments

Afternoon appointments may be made by using your MY HEALTH ON LINE registration, by telephoning our appointment line on 029 2073 1671 or 029 2079 2661, or by coming in to the surgery and enquiring at the front desk. You may book a same day morning appointment by calling the same appointment line, or again using your My Health On Line registration – which has had very good feedback!
If you have several problems you wish to discuss with the doctor, please ask for a longer appointment. Hurried consultations are unsatisfactory for both doctor and patient alike.
If you are unable to attend an appointment, please cancel as early as possible, as this frees the appointment for someone else.
You can also book and cancel appointments online through NHS Wales’ My Health Online service.
Telephone advice is also available for those who do not necessarily need a face to face appointment.

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Home Visits

Llan Healthcare aims to provide a first class service to all its patients. We are now operating a new policy for home visits in order to use our limited resources to treat the most unwell.
The following patients are eligible for home visits:

• Registered as bed bound
• Terminally ill
• Suffer from a severe illness and cannot be mobilised

Patients not in these groups are more appropriately seen at the Doctors surgery.
We understand that getting to the practice can be an issue for some of our patients and we will try to be as flexible as possible in offering early or late appointments – please discuss with our Reception staff. We would also encourage those of you that may have transportation difficulties to register with Cardiff Ring & Ride Service (also known as VEST).

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Out of Hours

029 2044 4500
For medical emergencies or urgent appointments when we are closed, you may access the out-of-hours service by telephone using the number above. Your call will automatically be transferred to the out-of-hours service.
Alternatively, you can call NHS Direct Wales on 0845 46 47 if you are feeling ill and are unsure what to do. NHS Direct Wales is a health advice and information service available 24 hours a day, every day.
If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (telephone: 999) before calling the surgery.