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Appointments

These are now made via eConsult. To request medical assistance for any new or ongoing medical problems, medication queries, annual reviews or administrative tasks please complete an econsult form in the banner above. Please write as much information as possible.
The doctor or nurse of your choice (where possible) will contact you back before the end of the next working day, although our response time is often the same day so please keep your phone on your person for when you are called back by the surgery.
If it is not possible to complete an econsult form because of practical issues or because econsult has advised you to contact the surgery, then our trained administrators will assist completing the form over the phone and advise you appropriately.
Note: appointments are not required for monthly repeat medication so please continue to liaise with your pharmacy, use your My Health Online registration or contact the surgery between 9:30am and 11:30am for repeat medication.

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Home Visits

Llan Healthcare aims to provide a first class service to all its patients. We are now operating a new policy for home visits in order to use our limited resources to treat the most unwell.
The following patients are eligible for home visits:

• Registered as bed bound
• Terminally ill
• Suffer from a severe illness and cannot be mobilised

Patients not in these groups are more appropriately seen at the Doctors surgery.
We understand that getting to the practice can be an issue for some of our patients and we will try to be as flexible as possible in offering early or late appointments – please discuss with our Reception staff. We would also encourage those of you that may have transportation difficulties to register with Cardiff Ring & Ride Service (also known as VEST).

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Out of Hours

Call: 111
For medical emergencies or urgent appointments when we are closed, you may access the NHS 111 Wales out-of-hours service by telephone using the number above.
Alternatively, you can call NHS Direct Wales on 0845 46 47 if you are feeling ill and are unsure what to do. NHS Direct Wales is a health advice and information service available 24 hours a day, every day.
If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (telephone: 999) before calling the surgery.