Online ServicesGP surgeries are increasingly using online IT systems to improve and add flexibility to the service we provide to our patients.
eConsult is an online consulting platform we have now fully incorporated following great success and feedback at numerous other UK surgeries. Not only does it allow patients to contact your GP directly, but it contains lots of information about medical conditions and local health services which patients can access themselves.
We have also begun to use a system called AccuRx which enables us to text short messages or documents to patients as well as perform video consultations and request photos or rashes or lumps.
Finally, patients can continue to sign up to using My Health Online to manage their repeat medications and allergies.
Online services are significantly improving access to your healthcare team, with no queuing on the phone and 24/7 ability to submit health requests from any phone or computer with internet access.
AppointmentsThese are now made via eConsult. To request medical assistance for any new or ongoing medical problems, medication queries, annual reviews or administrative tasks please complete an econsult form in the banner above. Please write as much information as possible.
The doctor or nurse of your choice (where possible) will contact you back before the end of the next working day, although our response time is often the same day so please keep your phone on your person for when you are called back by the surgery.
If it is not possible to complete an econsult form because of practical issues or because econsult has advised you to contact the surgery, then our trained administrators will assist completing the form over the phone and advise you appropriately.
Note: appointments are not required for monthly repeat medication so please continue to liaise with your pharmacy, use your My Health Online registration or contact the surgery between 9:30am and 11:30am for repeat medication.
Home VisitsLlan Healthcare aims to provide a first class service to all its patients. We are now operating a new policy for home visits in order to use our limited resources to treat the most unwell.
The following patients are eligible for home visits:
- Registered as bed bound
- Terminally ill
- Suffer from a severe illness and cannot be mobilised
We understand that getting to the practice can be an issue for some of our patients and we will try to be as flexible as possible in offering early or late appointments – please discuss with our Reception staff. We would also encourage those of you that may have transportation difficulties to register with Cardiff Ring & Ride Service (also known as VEST).
Out of Hours029 2044 4500
For medical emergencies or urgent appointments when we are closed, you may access the out-of-hours service by telephone using the number above. Your call will automatically be transferred to the out-of-hours service.
Alternatively, you can call NHS Direct Wales on 0845 46 47 if you are feeling ill and are unsure what to do. NHS Direct Wales is a health advice and information service available 24 hours a day, every day.
If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (telephone: 999) before calling the surgery.
Welcome to Llan Healthcare
Llan Healthcare was formed in 2017 as a result of a merger of two separate practices – Llanedeyrn Health Centre and Llanrumney Medical Group.
Our website has been designed to provide our patients and other visitors with information about the practice and the different services we offer. You’ll also find details about important practice policies and see the latest news and announcements from the practice.
Please use the navigation menu at the top of the website to access the pages on our site, or click on the various links found within each page. We aim to make our website as interactive and user-friendly as possible on all types of devices, but have also considered users of differing abilities when designing the content of the website.
We also welcome any useful feedback or suggestions for ways in which we can improve the both the website and our practices services, so please get in touch.
Get the Latest Patient Newsletter!
We regularly update the website with News letters highlighting the most recent announcements and changes at Llan Healthcare. Please visit the Patient Bulletins & Newsletters page to view or download the most recent newsletters.
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