The appointment line and the switchboard are open between 8:00am and 6:00pm, from Monday to Friday.
Afternoon appointments may be made by telephoning our appointment line on 029 2073 1671 or 029 2079 2661 or by coming in to the surgery and enquiring at the front desk. These may be made well in advance (up to a maximum of one month), which will enable us to offer you an appointment at a time more suitable to your requirements and with a GP of your choice.
You may book a same day morning appointment by calling the same appointment line. Lines open at 8.00am. If you cannot keep an appointment, please inform us as soon as possible so the appointment may be offered to another patient.
If you have several problems you wish to discuss with the doctor, please ask for a longer appointment. Hurried consultations are unsatisfactory for both doctor and patient alike.
If you are unable to attend an appointment, please cancel as early as possible, as this frees the appointment for someone else.
Appointment availability is always a concern, so we would like to highlight that:
- We are hopefully reducing DNA rates by using the text remider service;
- We allow same day appointments to be made and pre-bookable, so hopefully the system suits all;
- Telephone advice is also available for those who do not necessarily need a face-to-face appointment;
- Patients can self-monitor their height, weight and BP using our Health Pod, so feel free to pop in and use it;
- Help us help you. Remember to cancel any appointments that you may no longer require – USE IT OR LOSE IT!
Emergency Or Immediate And Necessary Treatment
Our practice will provide treatment under the Emergency or Immediate and Necessary categories (Immediate and Necessary meaning ‘illness that cannot wait until the return home’), ALTHOUGH this does not mean you can then automatically register as you will only be treated as a temporary resident patient for this particular occasion.
Express Preference Of Practitioner
The patient has the right to express preference of practitioner and whilst the practice will endeavour to comply it might not always be possible. This may be due to annual leave. In any instance of unavailability of a specific practitioner, an alternative practitioner will be offered.
Home Visit Policy
We would like to encourage all patients to attend the surgery in person if at all possible. This is for a variety of reasons.
- We are able to provide higher quality and safer care at the surgery because of access to nursing care, better equipment and the availability of your complete medical record.
- On average your GP will be able to see FOUR patients in surgery for every one home visit performed.
A home visit will normally only occur in the following circumstances:
- The patient is terminally ill.
- The patient is bedbound.
- The patient is severely ill and cannot be mobilised.
- The practice is not responsible for arranging transport to the surgery.
- The GP will not visit for convenience. For example, if you need to wait for deliveries or visitors.
- If you require friends or family to bring you to the surgery which may need some advanced planning you can phone the switchboard to arrange an appointment in advance.
Cardiff Ring & Ride Service
Ring & Ride is council-run service that provides transport for the frail and elderly who are unable to use public transport. You must be registered with them in advance of booking. They then can be booked on the day before 10:30am and we will try to accommodate you in surgery.
You can call them on 029 2049 0325.
Children & Young People
We would encourage all children to attend the surgery. It is our experience that even if they have a fever they can be safely transported to the surgery to be assessed.
Patient's Rights & Responsibilities
- Patients do not have an automatic right to have a home visit.
- Whilst we would endeavor to allow you to choose which GP you would like to see, this may not always be possible.
If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (telephone: 999) before calling the surgery.
How to Arrange a Home Visit
If you do require a home visit then please ring to organise this before 10:30am. This will help minimise disruptions for other patients.
- Be prepared for the Doctor to ring you back to clarify the situation further.
- Home visits will normally take place between 1pm-3pm.
- We have to emphasise that NO patient in need of a definite home visit will be refused.
For urgent appointments outside our normal surgery hours, telephone the main practice switchboard number on 029 2079 2661 or 029 2073 1671. Depending on the nature of your problem you will be offered the following:
- Practice opening times;
- Telephone number for NHS Direct;
- Telephone number for the out-of-hours service.